Last Updated: 18 October 2025

1 Introduction

ProPrompt Pty Ltd ("ProPrompt", "we", "our", or "us") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, applications, and services.

This policy is written in clear and transparent language to comply with the General Data Protection Regulation (GDPR), the ePrivacy Directive, and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

The most recent version is available at https://www.proprompt.store/privacy

2 Who We Are

ProPrompt Pty Ltd is an Australian-based technology company providing AI workflow agents and prompt templates globally.

Registered Office:

ProPrompt Pty Ltd

46 Perkins Street, Upper Mount Gravatt, QLD 4122, Australia

Contact: privacy@proprompt.store | +61 4908 22287

3 Data Protection Officer (DPO)

ProPrompt has appointed Marrin-Boyd Andrews as its Data Protection Officer (DPO) and Head of Security & Compliance.

If you have questions about this policy or your rights under data protection laws, contact:

Email: privacy@proprompt.store

Phone: +61 4908 22287

4 Information We Collect

We collect information directly from you and through your use of our website or services, including:

Identifiers: name, email, account details

Account Information: login credentials and preferences

Usage Data: browser type, IP address, analytics (PostHog)

Payment Information: processed securely through Stripe

Cookies and Tracking: see Section 14

We do not collect biometric, health, or sensitive personal data.

5 How We Use Your Data

We use your data to:

• Create and manage accounts
• Process payments (via Stripe)
• Provide support and customer service
• Improve performance and functionality (via Firebase and PostHog)
• Ensure compliance and security

6 Legal Bases for Processing (GDPR)

We process your personal data under the following legal bases:

• Contract performance
• Consent (for analytics cookies and marketing)
• Legal obligation
• Legitimate interest

7 Data Retention

We retain personal information only as long as necessary:

• User accounts: We retain user accounts as long as they are considered active. Accounts are permanently deleted after 24 months of inactivity.
• Backups: Stored for 30 days and automatically deleted.
• Inactive records: Securely erased or anonymised.

8 Sharing of Personal Information

We may share your data with trusted service providers who assist in operating our business.

All providers are contractually bound to protect your information in compliance with privacy laws.

9 International Transfers

When transferring data outside your country, we use Standard Contractual Clauses (SCCs) and equivalent legal safeguards.

10 Your Rights (GDPR and Global)

You have the right to request:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise your rights, contact:

privacy@proprompt.store or +61 4908 22287

11 Security

We apply strong technical and organisational measures to protect data, including:

• AES-256 encryption at rest
• TLS 1.2+ encryption in transit
• Multi-factor authentication and access control
• Daily backups with 30-day deletion schedule

12 Children’s Privacy

Our services are not intended for individuals under 16. If we discover data from a child, we will delete it promptly.

13 Policy Updates

We may update this policy periodically.

The effective date at the top of this document indicates the latest revision.

Significant updates will be communicated via our website or email.

14. Cookies and Tracking Technologies

Our website and app use cookies to operate securely and improve performance.

hen you visit our website, a cookie banner will appear allowing you to accept, reject, or manage non-essential cookies. You can change or withdraw consent at any time via the "Cookie Preferences" link in the footer.

Further details are provided in our Cookie Policy (PP-SEC-POL-21).

15. Data Protection Officer (DPO)

Name: Marrin-Boyd Andrews

Email: privacy@proprompt.store

Phone: +61 4908 22287

The DPO oversees compliance and responds to all data protection and privacy inquiries.

16. California Consumer Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights covering the previous 12 months:

1. Right to Know
2. Right to Delete
3. Right to Correct
4. Right to Opt Out
5. Right to Limit Use of Sensitive Data
6. Right to Non-Discrimination

ProPrompt does not sell personal data.

However, analytics cookies may constitute “sharing” under the CCPA.

A “Do Not Sell or Share My Personal Information” link is available in the footer to disable all non-essential analytics.

We do not discriminate against consumers who exercise their rights.

17. Contact Us

ProPrompt Pty Ltd

46 Perkins Street, Upper Mount Gravatt, QLD 4122, Australia

Email: privacy@proprompt.store

Phone: +61 4908 22287

Website: www.proprompt.store